Card Not Present

We use IVR for all our credit card transactions. How will EMV change this?

Currently there are no plans to accept PIN through IVR. You will want to manage fraud using Verified by Visa and Secure Code from MasterCard to do a deeper level authentication.

We hear that there is no technology that eliminates the card-not-present fraud, so why should we spend money to convert to EMV, because much of our business is card-not-present?

Many issuers are exploring the possibility of putting an application on the chip that would facilitate a single use password. This would require the consumer to also have a device that would generate the password and online merchants to accept/validate the one time password. This is a technology in progress.

Visa has developed a layered approach to card security in the card-not-present environment. This layered approach has been developed to offer both merchants and consumers multiple checkpoints and “layers” of security with each one designed to help foil fraudsters. Tools like the Verified by Visa® (VbV) program, the Account Information Security (AIS) program, the Three-Digit Code (CVV2) on the back of the card, and the Address Verification Service (AVS) can help protect merchants who operate an online, mail order or telephone order business.

How will we process card-not-present transactions and who will be liable for the fraud?

Many issuers are exploring the possibility of putting an application on the chip that would facilitate a single use password. This would require the consumer to also have a device that would generate the password and online merchants to accept/validate the one time password. This is a technology in progress.

How do I process telephone orders?

Many issuers are exploring the possibility of putting an application on the chip that would facilitate a single use password. This would require the consumer to also have a device that would generate the password and online merchants to accept/validate the one time password. This is a technology in progress.

What impact will chip cards have on my online business?

Many issuers are exploring the possibility of putting an application on the chip that would facilitate a single use password. This would require the consumer to also have a device that would generate the password and online merchants to accept/validate the one time password. This is a technology in progress.